Questions or Comments

Feedback: Thank you for using the free automated rate comparison service. If you would like to send us feedback regarding the service, please click here to email us. Difficulties: If you experienced difficulties with the website or quote, please check below to see if the problem you experienced is listed. These are common questions that visitors send to us. If your problem is not reported on this page, please email us. Please note that if your question is covered in this section, you will not receive an email response. Also please provide as much detail as possible, including any error messages that may be displayed on screen. Any comments regarding website design or problems should be submitted to the web master.

You can click below on any of the problems you may be experiencing, and will receive more detailed instructions: 1. My car model is not listed. 2. The form says "The model of car selected does not exist in the year" I selected. 3. The form says "Incorrect dates for G1 and G2 license." (Or G and G2 license) 4. I can't add the secondary driver from the first vehicle as the primary driver of the second vehicle. 5. I have more than two vehicles or two drivers. 6. I need home insurance as well. 7. I have experience driving elsewhere besides Canada. 8. My current insurance policy is less than the quotes received. 9. I can't see a drop-down menu or a Submit button.

1. My car model is not listed. Check which page you are on. If you are on the first page, please select only the Car Make. The model will become available for selection on the next page. For example, if you are driving a Chevrolet Malibu, you would select Chevrolet/Geo as the car make on Page 1, then you can select the Malibu on page 2. If you are not on the first page, and the model list does not contain the vehicle you are looking for, it could be three things. If your vehicle is older than 15 years, it may no longer be in the database. Please select a comparable model to complete your quote, then contact the brokers or agents offering the lowest rate to confirm the price. If the vehicle was released this year, it may not be in the current version of the vehicle database. This database is released 4 times a year, so please select a comparable model and contact the broker or agent to confirm the price. You may also want to verify that you selected the proper car make on Page 1. You may have to complete the form before it lets you go back to Page 1. If you get error messages while trying to access the first page, please complete the page with all the necessary information. Back To The Top...

2. The form says "The model of car selected does not exist in the year" I selected. The vehicle database only goes back 15 years. If your car is "Older" then it will not rate. Please use a comparable model from a later year and contact the brokers or agents to confirm the price. If the vehicle is brand-new, it may not be in the database. The database is updated 4 times a year, so it may not be in the latest update. Please use a comparable model and speak with the broker or agent to confirm. Also, please ensure that you have selected the proper model. Many models are very similar in name, but not in years produced. The Honda Accord EX-R 4 Door and the Honda Accord EX-V6 4 Door are very close in name, but not in the years they were produced. As a result, you may have selected the wrong one. The VICC data may also have it under a different name, which can be confusing. If you have this problem, please look at the top of the page. There is a link that lists all of the car models and the years they are available in. Or, you can consult your current insurance policy, and it should be on there as well. Back To The Top...

3. The form says "Incorrect dates for G1 and G2 license." (Or G and G2 license) This error occurs usually when the order of the licensing information hasn't been input properly. The G1 date should be before the G2 date, and both of these dates should be before the G (full license) year. If you were licensed before 1994, ignore the G1 and G2 questions and only complete the G (full license) question. The G1 date must be 9 months (if you have had driver's training, otherwise 1 full year) before the G2, and the G2 must be one year before the full G license. However, if you have an international driving record, you may have received your G1, G2, and full G license closer together. Please select the G (full license year), then calculate back one year for your G2, and 9 months before that for your G1 date. Speak with the broker or agent to confirm the prices. Back To The Top...

4. I can't add the secondary driver from the first vehicle as the primary driver of the second vehicle. If you have two cars and two drivers, there is an option to select which driver is the primary and secondary driver of the second car, since you have already input this information on the first car. This way, you do not need to re-input the same information. You may experience an error message saying "There's no secondary driver on the first car." This is due to the first car having only one driver. You may have completed information for the secondary driver, but you only selected ONE DRIVER at the top of the page. As a result, only the primary driver's information is there. You will need to go back to that page by using the "Back" button in your browser and change to two drivers. Then proceed to Page 3. Back To The Top...

5. I have more than two vehicles or two drivers. Please use your two most-recent vehicles or two oldest drivers. When you follow up with the brokers or agents, they will be able to confirm the price. Back To The Top...

6. I need home insurance as well. You will need to speak with a broker or agent to confirm the price including home insurance. If you have auto insurance, you may wish to either speak with your current broker or agent, or use the automated auto engine to find the lowest auto insurance rates, and speak with that broker or agent. They can advise you of the price including any discounts that may apply for having multiple policies with the same company. Back To The Top...

7. I have experience driving elsewhere besides Canada. Please use your Canadian driving experience. You may be eligible for further discounts when you speak with a broker or agent. Back To The Top...

8. My current insurance policy is less than the quotes received. If your current insurance policy is less than the quotes received, there may be an error in the information you input or an error in some rate books. When you receive the lowest prices, there is a link to click that will email your rating file to us. Please complete the form that pops up and submit this information so we can review your rating file. Do not email us directly about this, as we require the rating file to review. Back To The Top...

9. I can't see a drop-down menu or a Submit button. If there are items missing from the page, it may be due to a page not loading properly. This can occur during high-traffic times or if a connection has stopped temporarily. Please try refreshing the page. Internet Explorer users can refresh by pressing the F5 key. Netscape users can refresh by pressing the CTRL key and R key at the same time. If the page still doesn't load, please email us and include your operating system, browser, and time of attempt. Back To The Top...

Copyright © Since 1994 . All Rights Reserved.