Over 3 million insurance quotes
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Compare Quotes from 30+ Car Insurance Providers and Save

Frequently Asked Questions

Q: How do I update my contact information?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “My Account Profile” and edit your contact info. Ensure you click the “save” button after all changes completed.

Q: How do I upload a logo to my consumer profile page?

A: Sign into your account by clicking “Broker Login”, then enter your username and password. Click “My Account Profile” and locate the question “Update new logo” under section “Consumer Contact Info”. Click the browse button to locate your logo on your PC. To select your logo, double click the icon. Ensure you click the “save” button after all changes completed.

Q: How do I change my email address used to receive emailed leads from InsuranceHotline.com?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “My Account Profile” and locate “Leads Contact Information”. Update your lead email address and lead contact name. Ensure you click the “save” button after all changes completed.

Q: How do I change my password?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “Change Password”. Enter your new password.

Q: I lost my monthly invoice, how do I obtain a replacement?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “Invoices”. Select the date range. View your invoice.

Q: How do I access my paid lead referrals stored in my account?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “Leads Report”. Select the date range and line of business (auto, property) click continue. To view the underwriting profile of the lead, click on the specific lead.

Q: How do I add insurance carriers and regions to my account?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “Market Lists Management”. Select the insurance carrier and region by clicking “Available Market Lists” and then choose the province, insurance company, region, and line of business. Once selections are made, click the “Search” button to ensure availability. If your selection is available, it will appear in green. Click the “Enroll” button to secure your selection. If your selection is unavailable, it will appear in red.

Q: How do I remove companies and cities from my account?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “Market Lists Management”. Select the insurance carrier and region by clicking “Current Market Lists” and then choose the province, insurance company, region, and line of business for removal. Once selection made, click the “Search” button to view your current market list. Remove the city by clicking the “Delete” button.

Q: What is a waiting list?

A: There are an allotted number of spaces available to Brokers for each city & insurance company combination. These combinations create a `Market List”. In certain instances, the rotation list for an insurance carrier and region/city may be full. The waiting list allows brokers to show interest for a specific insurance company and/or city if not currently available. Once a space in the Market List opens up the first Broker on the waiting list will be contacted to see if they would like to add the city/insurance company to their Market Lists.

Q: How do I get added to a waiting list?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “Market Lists Management”. To be added to a waiting list, click “Available Waiting Lists” and choose the province, insurance company, region, and line of business. Once selection made, click the “Search” button to view the available waiting list. Click each individual city to add to your waiting list then click the “Enroll” button.

Q: How can I view my existing waiting lists?

A: Sign into your account by clicking “Broker Login” then enter your username and password. Click “Market Lists Management”. To view your existing waiting list, click “Current Waiting Lists” and choose the province, insurance company, and line of business. Once selection made, click the “Search” button to view your current waiting list.

Q: Who can I contact if I have more questions?

A: Send your Account Manager an email or use the “Contact Us” email option located in your account. If your request is timely or urgent, please give us a call (Samuel David 416-596-4335 or Anne Marie Thomas 416-596-4515).

Q: Can I temporarily suspend my leads when on vacation?

A: Only your Account Manger can temporarily suspend your account. Email your Account Manager the dates you need to suspend your account. To process your request, we require 5 business days prior notification.

Q: Will I get billed for duplicate leads?

A: InsuranceHotline.com recognizes that from time to time, consumers will obtain more than one quote. To ensure brokers/agents aren't billed more than once for the same consumer, our computer algorithm will count duplicates within the month wherever there is a match between any of the consumers name or email or phone number. This will be recorded as a duplicate and subtracted from the count of 1st referrals on your monthly invoice.

Q: Can InsuranceHotline.com leads be uploaded using CompuQuote's ezLeads service?

A: Yes, car insurance leads can be uploaded using ezLeads. The first step is to ensure you are running the latest version of ezLeads Communicator. Next step is to modify your ezLeads communicator into a Web account:

Open the ezLeads Communicator utility and click on the 'Preferences' button From the 'General' tab, click on the 'Your Web Account' tab In the Account name field, insert the text found next to 'Account'. In the URL field, copy and paste the URL from the Purchase Order into this field. Complete the Logon, Password, Product and Site fields in the similar manner When completed, click 'OK'.