Do you know where
insurance companies store your insurance records?
Canada’s largest database of automobile policy and claims
information, CGI, contains approximately 40 million policy records and 30 million claims,
spanning more than 15 years. This database, called “AutoPlus,” allows insurers
to access detailed and up-to-date personal automobile and claims information.
As a consumer, can you
obtain a copy of your insurance records?
Yes, you can, by filling out a “Consumer AutoPlus Request
Form” and sending it to CGI for processing. You can access this form at InsuranceHotline.com. You should
receive a copy of your report within 10 business days of CGI receiving your
request. The report looks at a 12-month period and will be provided to you at
What can you do if you
don’t agree with the information on your report?
If you don’t agree with the information on your AutoPlus
report, you can contact the complaints officer/ombudsman of the insurance company
that originally provided the data and they will direct you as to what steps
you’ll need to take to get it amended or corrected.