Ask Anne Marie: We Contacted Our Car Insurance Company About a COVID-19 Rebate but Were Told the Deadline to Apply Was June 15. Is That Correct?

Each week, we highlight a question sent to our resident insurance expert, Anne Marie Thomas. This week’s question comes from Kathy who asked about qualifying for a COVID-19 rebate on her auto insurance due to the pandemic.

Kathy asks: “We contacted our car insurance company as everyone in our home has been laid off since the end of March. We were told that the deadline to apply for a rebate was June 15. Is this correct? And if not, who should we contact?”

Many insurance companies are extending or enhancing the financial relief measures they are offering their customers to help them cope with paying their insurance bill during the ongoing pandemic. If you feel your insurer is not adequately addressing your concerns at this time, Anne Marie recommends contacting the insurance company’s ombuds office:

“I have not heard of insurance companies stating a deadline for COVID-19 relief. Since the state of emergency is still in place, you should reach out to your insurance company’s ombudsperson. They may be able to help you. You will find the contact information on the insurance company’s website.”

Every insurance company has an ombudsperson. The ombudsperson’s role is to assist in the resolution of concerns and complaints related to an insurer’s decisions, policies, rules and procedures.

To learn what financial relief measures your insurance company is offering during the pandemic, take advantage of’s free-to-use COVID-19 Reduced Premium Calculator.